return and refund policy

1. Replacements Only
If your order arrives damaged, ng item received), you areeligible for a free replacement of the same product, subject to verification.

2. How to Request a Replacement
Contact us within 48 hours of dpage, including your ordernumber and photos of the damaged, defective, or incorrect item. Requests raised after this
window may not be accepted.

3. Condition for Replacement
The product must be unused, in its original packaging, with all seals, boxes, and
accessories intact, unless the ed already opened or damaged.

4. Processing
Once your request is verified, we will arrange for the replacement item to be shipped to
you at no additional cost. If tle, we will offer you anequivalent product of the same value or store credit, at your choice.

5. Non-Returnable Items
Opened or used perfumes, gift s, and items purchased on finalsale or clearance are not eligible for return, replacement, or refund, except where required by law.
6. No Refunds
Elvessora does not process cash or payment-method refunds under any circumstances. All approved claims are resolved vit only.

7. Contact Us
For any questions about this policy or to raise a replacement request, please contact us through our Contact page.