privacy policy
Last updated: September 18, 2026
Welcome to ELVESSORA. We respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, or interact with our services.
This Privacy Policy explains how ELVESSORA collects, uses, stores, and protects your information when you use our website and services.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
Full name
Email address
Phone number
Billing and shipping address
Account login information
Order and purchase details
Payment Information
Payments may be processed through secure third-party payment providers. ELVESSORA does not necessarily store your complete credit/debit card or banking information on our servers.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of visits
Referring website or source
2. How We Use Your Information
We may use your information to:
Process and deliver your orders
Confirm payments and transactions
Create and manage your customer account
Provide customer support
Send order confirmations and shipping updates
Handle returns, refunds, and cancellations
Improve our website, products, and services
Personalize your shopping experience
Send promotional offers and marketing communications where permitted
Prevent fraud, unauthorized activity, and security threats
Comply with applicable laws and legal requirements
3. Account Information
If you create an account with ELVESSORA, you are responsible for maintaining the confidentiality of your login credentials.
You should notify us if you believe your account has been accessed without authorization.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
Remember your preferences
Keep items in your shopping cart
Maintain login sessions
Understand website usage
Improve website performance
Provide relevant marketing and advertising
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted third-party service providers when required to provide our services, including:
Payment gateway providers
Shipping and delivery partners
Website hosting and technology providers
Analytics and marketing service providers
Customer support platforms
Fraud prevention and security providers
These service providers may only receive information necessary to perform their specific services.
We may also disclose information when required by law, court order, government authority, or to protect our legal rights and the security of our customers and website.
6. Payment Security
ELVESSORA may use third-party payment gateways to securely process payments.
Your payment information may be handled directly by the relevant payment provider according to its own privacy policy and security practices.
We recommend reviewing the privacy policy of the payment provider used during checkout.
7. Order and Delivery Information
To process and deliver your order, we may provide necessary information such as your name, phone number, email address, and delivery address to our logistics and delivery partners.
This information is used only for purposes related to fulfilling your order and providing delivery services.
8. Marketing Communications
With your consent, ELVESSORA may send you promotional communications about:
New perfume launches
Special offers
Discounts
Seasonal campaigns
Product updates
Other relevant ELVESSORA promotions
You may unsubscribe from promotional emails or marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete transactions
Provide our services
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with legal and regulatory requirements
When information is no longer required, we may securely delete or anonymize it where appropriate.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent for certain processing
Opt out of promotional communications
Ask questions about how your information is processed
To exercise applicable rights, please contact us using the contact information provided below.
12. Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases online.
We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
ELVESSORA is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
14. International Customers
ELVESSORA may provide products and services to customers in different countries, including India and the GCC region.
Where applicable, personal information may be processed or transferred across borders through our service providers for purposes such as payment processing, order fulfillment, hosting, analytics, and customer support.
We take reasonable steps to handle such information in accordance with applicable privacy and data protection requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
ELVESSORA
Email: e;vessora4006@gmail.com
Phone: +971 50 872 8042
Address:
Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirate
For privacy-related inquiries, please mention "Privacy Policy" in the subject line of your communication.